Frequently Asked Questions

WHAT IS INCLUDED IN CINEMOOD?

100+ hours of free carefully curated content: From Lullabies, Cartoons, and Books to Audio Bedtime Stories, Shadow Puppet Theater. Also watch your own content or cast from your smartphone for YouTube and YouTube Kids.

CAN I STREAM NETFLIX OR VIDEOS FROM MY SMARTPHONE OR TABLET TO CINEMOOD?

Our team is working hard to give the best experience across all mobile platforms. So once we are sure streaming is ready, you can binge watch your favorite shows anywhere! Stay tuned!

HOW BIG THE SCREEN CAN GET?

You can get a huge 100” screen. 

WILL CINEMOOD WORK WITH HEADPHONES?

Yes, you can connect your headphones to CINEMOOD.

WHAT’S THE DIFFERENCE BETWEEN 'COMBO’ AND 'ULTIMATE PACKS?

‘Combo’: if you want to buy mini-cinema CINEMOOD and x1 ‘Discover’ of any kind (KikOriki, Kit’n’Kate, Hooplakids, OmNom) then this is your choice.
‘Ultimate pack’: this offer includes x1 mini-cinema CINEMOOD and x4 ‘Discovers’ of all types.

MY CINEMOOD DOESN’T TURN ON. WHAT SHOULD I DO?

This may happen due to low battery. Please plug in charging adapter, give it some time to charge, and try to turn it on again a little later. If this did not help, please leave your CINEMOOD charging for at least 4 hours. After that try turning it on while still charging, this should help.

If CINEMOOD still doesn’t respond, contact us at support@cinemood.com.

HOW CAN I DOWNLOAD MY OWN CONTENT ONTO CINEMOOD?

For Windows users just connect your CINEMOOD to your computer via micro-USB cord. As soon as a window appears, put your content in it. You’ll find your movies, dramas, pictures in the ‘My stories’ section.
For Mac users Download ‘AndroidTransfer’ to your Mac. Then connect your CINEMOOD to your computer via micro-USB cord. As soon as a window appears, put your content in it. You’ll find your movies, dramas, pictures in the ‘My stories’ section.

WHAT FILE FORMATS DOES CINEMOOD SUPPORT?

Cinemood recognizes all standard formats

Video: mp4, 3gp, avi, mkv, mov, 3GP, webm video, 3gpp, asf, divx, f4v, flv, h264, M2T, m2ts, m4v, mpg, mpeg, mod, mts, .MXF, ogv to wmv.

Audio: mp3, aac, m4a.

Books: pdf. Images: png, jpg, bmp, jpeg, gif.

*Plays video up to 1080p, but the projected picture 640 x 360.

WHAT TYPES OF FLASH-DRIVE DOES CINEMOOD SUPPORT?

CINEMOOD supports files from external flash drives with the FAT file system, FAT32, and NTFS. It should be borne in mind that the maximum file size is limited to 2 GB FAT, FAT32 4 GB, NTFS supports files of almost any size. In future updates on we are planning to add support for exFAT file system.

CAN I DELETE OR REARRANGE THE PRELOADED CONTENT OF CINEMOOD?

Sorting and removing preloaded content is not available at this time.

HOW CAN I CONTROL VOLUME ON MY CINEMOOD?

Volume level can be changed while watching any content by pushing up and down arrows on the top control bar of the cube or in the app. For more information please see Quick Start Guide or contact us at support@cinemood.com.

HOW DO I USE CINEMOOD SMART COVERS?

Just put the Smart Cover on the CINEMOOD. The projector will recognize it and automatically download new content associated with it directly into internal memory. All you need is a connection to Internet, and the best part is that you don’t need to pay extra for the cartoons included in the Smart Cover. Visit the Smart Covers section for more info.

IS THERE A UK-TYPE (TYPE G) POWER ADAPTER OPTION?

Unfortunately, Type G power plug adapter is not provided at the moment. If you plan to use CINEMOOD in UK, Singapore or other countries, using Type G sockets, you will need to use an adaptor.

CAN I CONNECT MY CINEMOOD WITH OTHER DEVICES VIA BLUETOOTH?

Right now you can connect your Cinemood to external Bluetooth Speakers.

ORDER STATUS AND SHIPPING INFO

To check the status of your order, please, contact us at support@cinemood.com with subject “My Order Status #(ORDER NUMBER)” and one of our support managers will contact you as soon as possible.

For detailed shipping info visit our Payment & Shipping section.

WHERE CAN I DOWNLOAD THE CINEMOOD APP?

The CINEMOOD App works on iOS and Android devices.

The CINEMOOD App for Android can be downloaded here

The CINEMOOD App for iOS can be downloaded here

IS IT POSSIBLE TO CHARGE AND TO USE CINEMOOD AT THE SAME TIME?

Sure! The battery charges to give you 5+ hours of offline library playback and you have the option to connect your CINEMOOD either to a power bank (like you would use with a smart phone or tablet) or to the included AC adaptor. 

WHOM MAY I CONTACT FOR A BUSINESS INQUIRE?

You may contact our sales team at sales@cinemood.com

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